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Privacy Policy

  • Privacy Policy

    We commit to ensure protection of your privacy. Our Privacy Policy explains why, how & what data we collect from you when you visit www.dnour.com. It also explains how we handle & secure that data. We may update this policy with periodical changes. Ensure that you visit this page to keep yourself informed of any revision made on the Privacy Policy.

  • What is the purpose of collecting data?

    • Allows a seamless interface facilitating smooth, safe & secure browsing activity and/or purchases.
    • Ensures the accuracy of the information shared while registering with the D’NOUR account.
    • Processing of information, requests and other queries.
    • Efficient management of orders.
    • Prevention of complications and detection of frauds during the payment process.
    • Validation of identity of the client.
    • Updates on personalized offers, new offers, product/collection and services.
    • Direct communication through our social media pages.
    • To gauge website traffic numbers and engagement rates.

  • In what ways do we collect your data?

    • Upon visiting www.dnour.com, the device ID and IP (Internet Protocol) address is recorded.
    • Storing personal information when registering for a D’NOUR account.
    • During the payment process, we request for additional information that is required to process the payment with the transaction processors.
    • We may also gather information which is made available in the public domain through social media platforms.
    • We use cookies to gather information related to the browsing habits & preferences of the user.

  • What data do we collect?

    • Data regarding your identity like name, birth date, address, e-mail address, contact number, gender, nationality & personal shopping preferences.
    • Billing & Payment information.
    • Your location, URL, IP address, browser or device type.
    • Order related information, pages visited, items clicked.

  • How do we handle / secure data?

    • The information, thereby collected from clients is stored on secured servers.
    • We ensure both physical and technical safeguards to protect this information.
    • Data such as name, address and email address are used for our internal records, for communication regarding purchases or to enhance customer experience.
    • Information is shared with carefully selected third parties and disclosed only to the extent necessary for them to perform their services.
    • We take necessary precautions to make sure your personal information is not misused, accessed or lost.
    • Secure Socket Layer (SSL) Technology encrypts your payment transactions that you carry out through this website.
    • We do not automatically save and/or ask you to save your payment related information on the website.
    • Certified, trusted & legally authorized partners, responsibly, ensure safe & secure payment processing for your transactions.
    • Despite all safety & security measures, transmitting information/data via the internet is not completely secured and its security cannot be guaranteed. Any transmission of your data through our website is therefore carried out at your own risk.

  • How long do we retain/store your data?

    • Active accounts - Unless the user decides to close the account, personal data will be retained if the user/ member is actively using the account.
    • Dormant accounts – Account holders of accounts which have not been logged in for 2 years will be intimated about it and an email will be sent to seek approval from them about the deletion of their account.
    • Information gathered from cookies - Will be retained for a certain period for statistical analysis.

  • Cookies

    • A cookie is a small file created by the website that is stored in the user's computer. Cookies help you in browsing the website & use its various features.
    • We use cookies to gather information related to the browsing of the user which allows us to recognize the users & their preferences.
    • In addition, these cookies are used to understand how the user navigates the web pages which helps us in improving the site.
    • To prevent fraud & to provide you with safer, better & faster experience, we may authorize third party companies to place third-party cookies or similar technologies.
    • For effective advertising we use cookies to deliver adverts relevant to you in limited numbers. Cookies also help us measure the effectiveness of our advertising campaigns.
    • The customer/user is informed about the use of these cookies upon opening the website. The user then may refuse to accept these cookies. By continuing to use our website you agree & accept our cookies policy.
    • Cookies can always be located & deleted from your device with some help from your internet browser.
    • Deletion or disabling of cookies may affect your browsing of certain features on our website.